Shipping policy

Shipping & Delivery Policy

1. General Information

All orders are subject to product availability. If a product is unavailable at the time of placing your order, we will notify you regarding its availability and provide an estimated delivery timeframe once the order is confirmed.

2. Delivery Location

We currently provide delivery services within the United Arab Emirates (UAE) only.

Orders can be delivered to eligible addresses across the UAE, subject to courier availability and delivery coverage.

3. Delivery Time

The stock and availability information displayed on our website is provided for reference purposes only. An estimated delivery time will be communicated once your order has been successfully placed and confirmed.

Delivery times are estimates and are calculated from the date your order is shipped, not from the date the order is placed.

We make every effort to process and dispatch orders promptly. Unless there are exceptional circumstances, we aim to fulfill and deliver orders within 5 business days.

For the purpose of this policy, business days are Sunday to Thursday, excluding UAE public holidays.

Please note that we do not process or dispatch deliveries on Fridays, Saturdays, or UAE public holidays.

Delivery dates may vary depending on factors such as the courier's delivery schedule, delivery location, shipping method, product availability, and the nature of the items ordered. In some cases, products from the same order may be delivered separately.

Failed Delivery Attempts

Our courier may attempt to contact you up to three times using the mobile or telephone number provided with your order.

If the courier is unable to reach you, your order may be held for up to 7 days. Any delay resulting from incorrect contact details, unavailability, or failure to respond will be the customer's responsibility.

Please contact us to arrange a suitable delivery time.

If we do not hear from you within 7 days, the order may be subject to a delivery fee plus 10% of the total invoice amount as administrative expenses.

4. Damaged Items During Delivery

Please inspect your package upon delivery.

If you notice any damage to the packaging or the product, please contact us immediately at contact.sahoolat@gmail.com and provide details of the issue. Where applicable, photographic evidence may be requested to assist with resolving the matter.